Politique d’expédition

Shipping & Delivery Policy

Updated: February 2025
Noorwa is based in Airdrie, Alberta, Canada.

This Shipping & Delivery Policy forms part of our broader Terms of Service. By placing an order through noorwa.com, you agree to the terms outlined below.

🚚 Shipping Options & Fees

Domestic Shipping (Canada & United States)

Standard Shipping (7–11 business days)

  • Free on orders over $100 CAD/USD

  • Flat rate of $15 for orders below that threshold

Delivery timelines are estimates and may vary based on carrier capacity, destination, or seasonal volume.

🌍 International Shipping (First-World Countries & Other Eligible Regions)

Standard International Shipping

  • Delivery time varies by region and carrier

  • Flat rate of $18

Important: Import duties, customs fees, VAT, and local taxes are not included in product or shipping charges. These fees are the customer’s responsibility and may be required before delivery.

🕒 Order Processing

  • Orders are processed within 1–3 business days

  • Processing time excludes weekends and holidays

  • During high-volume periods (sales, holidays, peak seasons), processing times may be extended

Once your order is shipped, you will receive an email with tracking information when available.

📦 Delivery Estimates

Delivery timelines provided at checkout are estimates only.
Actual delivery times may vary due to:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • Remote-area routing

  • Holiday congestion

NOORWA is not responsible for delays outside our control.

🌍 International Delivery Limitations

We ship globally; however, certain countries may have restrictions on cosmetic, wellness, or electronic products.
The customer is responsible for ensuring the ordered products comply with their local import regulations.

NOORWA is not liable for:

  • Customs holds

  • Packages refused due to regulatory issues

  • Delays caused by border inspections

⏳ Delivery Delays

If a delay occurs with your shipment, our team will notify you where possible and provide updated information based on carrier feedback.

Please note that once an order is in transit, delivery timing is managed solely by the carrier.

🔁 Returns

For information on eligibility, conditions, and procedures, please refer to our Refund Policy available on our website.

🔄 Policy Updates

We may revise this policy as our operations evolve or legal requirements change.
The most current version will always be available on this page.

📬 Contact Us

For questions regarding shipping or delivery, please reach out to:

Email: noorwa.com@gmail.com
Support: support@noorwa.com