Privacy policy

Privacy Policy

Updated: February 2025
Noorwa is based in Airdrie, Alberta, Canada.

Welcome to NOORWA. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit noorwa.com (the “Site”) or use any of our services (the “Services”).

By accessing or using the Site, you consent to the practices described in this Policy. If you do not agree, please discontinue use of our Services.

🔄 Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted here with an updated effective date.

🧾 Information We Collect

We collect personal information in the following ways:

1. Information You Provide Directly

This includes data you submit during checkout, account creation, or communication with our team, such as:

  • Name

  • Email address

  • Phone number (if provided)

  • Billing and shipping details

  • Order information

  • Account login details

  • Customer service messages

2. Information Collected Automatically

When you browse our Site, we automatically collect certain data through cookies, pixels, and similar tracking technologies, including:

  • Device type

  • IP address

  • Browser type

  • Pages viewed and time spent on the Site

  • Interaction and usage patterns

This information helps us optimize site performance and improve your shopping experience.

3. Information From Third Parties

We receive additional information from partners who help us operate our business, including:

  • Shopify, our e-commerce platform

  • Payment processors (for billing, fraud detection, and transaction validation)

  • Analytics and marketing partners

🛍️ How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Manage payments, returns, and account access

  • Send order confirmations and shipping updates

  • Provide customer support

  • Personalize and improve the Site

  • Detect, prevent, and address fraud or security risks

  • Send promotional communications (with your consent)

🍪 Cookies & Tracking Technology

Cookies and similar technologies allow us to:

  • Remember your preferences

  • Analyze Site traffic

  • Enhance functionality and performance

  • Deliver relevant advertisements

You may disable cookies through your browser settings. Doing so may affect certain features of the Site.

🤝 How We Share Your Information

We may share your information with trusted third parties who help us operate our business, including:

  • Fulfillment and logistics providers

  • Payment processors

  • Customer service platforms

  • Marketing and analytics partners

  • Legal authorities when required by law

We do not sell your personal information.

📌 Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Restrict or object to certain types of processing

  • Opt out of marketing communications

  • Request a copy of your data (data portability)

To exercise these rights, contact us at noorwa.com@gmail.com or support@noorwa.com.

🔐 Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information.
While no method of transmission or storage is completely secure, we strive to maintain a high standard of protection.

We retain personal information only as long as necessary for:

  • Order processing

  • Legal compliance

  • Fraud prevention

  • Business operations

  • Customer service needs

📬 Contact Us

If you have questions about this Privacy Policy or about how your information is handled, please contact:

Email: noorwa.com@gmail.com
Support: support@noorwa.com